Effective communication is an important component of person-centered care and necessary to promote quality of later life. During this empathy-based educational conference, attendees will learn to recognize factors that negatively impact medical and non-medical communication and discover communication strategies that effectively enhance interactions with older adults. Therapeutic communication will also be discussed, including how it can be successfully used to interact with older adults and when working with persons with dementia to reduce resistance to care.

For more information, contact Randy Holliday at 410-221-2600 or rholliday@esahec.org